HOW LONG WILL MY ORDER TAKE?
Due to the made-to-order handcrafted nature of each Psychic Desert piece, please allow up to 4-6 weeks for your ring to be completed before it is shipped. However, if you would like your product by a certain date please enquire about this possibility via email at email@example.com.
WHAT ARE THE SHIPPING COSTS?
AUSTRALIA: $12 AUD
Domestic orders will be shipped with Australia Post Express. All orders are tracked.. Estimated arrival date is 1-2 business days for major cities. If you would like the options of a signature upon delivery or postage insurance, this can be organised and paid at your expense.
INTERNATIONAL: $28 AUD
International orders will be shipped through Australia Post Standard International Shipping. Estimated arrival date is 6 business days for most major cities. All orders are tracked. If you would like the options of a signature upon delivery or postage insurance, this can be organised and paid at your expense.
WHAT IS YOUR RETURNS POLICY?
Returns are not accepted due to customer error or change of mind.
WHAT IS YOUR WARRANTY POLICY?
There is a 6 month warranty on all pieces.
We will replace or repair any item that contains a fault that is proven to be due to the nature in which it was made. We assess each item to determine the cause of the fault and proceed accordingly.
HOW CAN I PAY?
We accept payment methods covering Credit, Debit, Google Pay, Paypal and Afterpay.
CAN I CREATE A CUSTOM ORDER?
Psychic Desert specialises in custom orders. Please see all information regarding our Bespoke jewellery here.
CAN I RESIZE MY RINGS?
Psychic Desert can resize 3 sizes up or down from the original size.
The resizing fee is up to $50 plus postage costs worldwide. Please contact us at firstname.lastname@example.org to organise a resize.
HOW CAN I FIND OUT MY RING SIZE?
We recommend going to a jewellery store and getting your fingers sized in person. However, if that is not an option please email us at email@example.com and we will assist you.
HOW IS PSYCHIC DESERT JEWELLERY MADE?
Each piece has originally been carved form wax and then cast into metal through the traditional lost wax casting process. Gemstones are then individually set by hand, polished and then completed to your desired finish.
Due to the handmade nature of the products, each ring and it's natural gemstone hues may differ slightly to the product images.
HOW DO I TAKE CARE OF MY JEWELLERY?
Over time, sterling silver and gold jewellery often develops a patina; which looks like darkened areas on your jewellery. You can use a treated polishing cloth or clean it with regular household items, I have located easy, step by step cleaning instructions.
Water will not harm your jewellery but avoid harsh cleaners like bleach and aviod swimming in your jewellery. Be especially careful with jewellery containing Opals and Pearls.
Oxidised and patina finishes cannot be cleaned as this will wear away the surface area exposing the bright silver underneath.
HOW DO I CONTACT YOU?
For all enquiries please contact our email at firstname.lastname@example.org