FAQ

SIZING

If you are unsure of your ring size you can go to a jewellery shop and as to be sized, alternatively you can email me psychicdesert@gmail.com or DM me @psychic_desert and we can figure out your size together.

 

HOW LONG WILL MY ORDER TAKE?

Due to the made-to-order handcrafted nature of each Psychic Desert piece, please allow up to 4-6 weeks  for your ring to be completed before it is shipped. However, if you would like your product by a certain date please enquire about this possibility via email at psychicdesert@gmail.com.

 

WHAT ARE THE SHIPPING COSTS?

We offer two shipping carrier services, DHL and Australia Post. DHL international shipping is an expedited service which takes approx. 1 week worldwide. Australia post is the Australian postal service which takes 3-6 weeks worldwide. Please be aware that your country may have freight and import taxes and we do not take responsibility for any additional costs.

DOMESTIC

DHL Express Domestic: $25 AUD next day delivery with tracking. $50 AUD with insurance.

Australia Post Express Domestic $12 AUD with tracking. Estimated arrival date is 1-2 business days for major cities.

INTERNATIONAL

DHL Express International: $50 AUD next week delivery with tracking. $75 AUD with insurance.

Australia Post International: $28 AUD Australia Post Standard International Shipping takes approx 3-4 weeks for most countries. All orders are tracked.

 

WHAT IS YOUR RETURNS POLICY?

As I hand make each piece to order returns are not accepted due to customer error or change of mind.

 

WHAT IS YOUR WARRANTY POLICY?

There is a 6 month warranty on all pieces.

We will replace or repair any item that contains a fault that is proven to be due to the nature in which it was made. We assess each item to determine the cause of the fault and proceed accordingly.

 

HOW CAN I PAY? 

We accept payment methods covering Credit, Debit, Google Pay, Paypal and Afterpay.

 

CAN I CREATE A CUSTOM ORDER?

Psychic Desert specialises in custom orders. Please see all information regarding our Bespoke jewellery here.

 

CAN I RESIZE MY RINGS?

I can resize 3 sizes up or down from the original size.

The resizing fee is up to $50 plus postage costs worldwide. Please contact us at psychicdesert@gmail.com to organise a resize.

 

HOW IS PSYCHIC DESERT JEWELLERY MADE?

Each piece has originally been carved form wax and then cast into metal through the traditional lost wax casting process. Gemstones are then individually set by hand, polished and then completed to your desired finish.

Due to the handmade nature of the products, each ring and it's natural gemstone hues may differ slightly to the product images. 

 

HOW DO I TAKE CARE OF MY JEWELLERY?

Over time, sterling silver and gold jewellery often develops a patina; which looks like darkened areas on your jewellery. You can use a treated polishing cloth or clean it with regular household items, I have located easy, step by step cleaning instructions.

https://www.youtube.com/watch?v=Ji06G9UXoW0


 Water will not harm your jewellery but avoid harsh cleaners like bleach and aviod swimming in your jewellery. Be especially careful with jewellery containing Opals and Pearls. 

Oxidised and patina finishes cannot be cleaned as this will wear away the surface area exposing the bright silver underneath.

 

HOW DO I CONTACT YOU?

For all enquiries please contact our email at psychicdesert@gmail.com